RETURN POLICY

1. Returns for Beauty Services

Services performed at the studio (e.g., Lash Lift, Brow Lift, eyelash extensions, teeth whitening, etc.) are non-refundable and non-exchangeable once completed.

However, in exceptional cases related to the service, you may contact Débo Beauty within 48 hours for evaluation and, if necessary, a touch-up depending on the situation.

2. Returns for Trainings

Trainings are services reserved for a specific date and are non-refundable once booked.

Cancellation / Rescheduling:

• Cancellation more than 7 days before the training:
  → rescheduling to a later date is possible (no refund).

• Cancellation less than 7 days before the training:
  → no refund or rescheduling, except in exceptional cases and depending on availability.

• No-show on the day:
  → no refund or rescheduling will be granted.

3. Returns for Products

For hygiene and safety reasons (Swiss and European standards), no returns or exchanges are accepted for:

• Opened products

• Used products

• Hygiene or cosmetic products

• Opened training kits

• Items whose packaging has been damaged after receipt

Defective products or wrong orders:
If a product arrives:

• damaged

• defective

• incorrect according to your order

You must contact Débo Beauty within 48 hours of receipt, with photos, at:
📩 contact@debobeauty.ch

If the claim is validated, a replacement or store credit may be offered.

4. Returns for Unopened Products (Exceptional Cases)

In exceptional cases and only after written approval from Débo Beauty, an unopened, unused product in its original packaging may be returned within 7 days of receipt.

Return shipping costs are the responsibility of the customer.
No refund will be issued; a store credit may be applied.

5. Claim Procedure

For any return or claim request, please provide:

• Full name

• Order number

• Photos of the product (if applicable)

• Explanation of the issue

📩 Email: contact@debobeauty.ch

6. Processing Time

Once the request is validated, processing may take 2 to 5 business days.